Privacy Policy

Last updated: 24/01/2026

                Tinel Cargo Pvt. Ltd., a company incorporated under the laws of India, operates and manages the logistics and delivery platform branded as PickPort, available through its mobile application and website (collectively, the “Platform”).

                This Privacy Policy explains how we collect, use, disclose, store, and protect personal information of users (“you”, “your”) who access or use the PickPort Platform and services.

                By accessing or using the Platform, you agree to the terms of this Privacy Policy.


                1. INFORMATION WE COLLECT

                1.1 Personal Information
                We may collect:
                - Full name
                - Mobile number
                - Email address
                - Pickup and delivery addresses
                - Payment details (processed via secure third-party payment gateways)
                - Government-issued identification (where applicable)

                1.2 Location Information
                To enable real-time delivery tracking and courier assignment, we may collect:
                - Live GPS location during active deliveries
                - Pickup and drop-off coordinates

                Location data is collected only when required for service execution or as permitted by device permissions.

                1.3 Delivery & Transaction Information
                - Package details and handling instructions
                - Delivery schedules and service preferences
                - Order history and transaction records
                - Courier assignment and delivery status

                1.4 Technical & Usage Information
                - IP address
                - Device type, operating system, and app version
                - App interaction logs
                - Crash reports and diagnostic data


                2. PURPOSE OF COLLECTION AND USE

                The collected information is used to:
                - Process pickup and delivery requests
                - Match users with verified couriers
                - Provide real-time tracking and notifications
                - Maintain transaction history
                - Improve platform performance
                - Prevent fraud and misuse
                - Comply with legal obligations


                3. SHARING AND DISCLOSURE OF INFORMATION

                We do not sell, rent, or trade personal data.

                3.1 With Couriers
                Limited information such as pickup address, delivery address, package details, and contact number is shared strictly to complete delivery services.

                3.2 With Service Providers
                Information may be shared for:
                - Payment processing
                - SMS, email, and push notifications
                - Analytics and security monitoring

                3.3 Legal Disclosure
                Information may be disclosed if required by applicable laws, court orders, or government authorities.


                4. DATA SECURITY

                We implement reasonable safeguards including secure servers, encrypted data transmission, and restricted access controls. However, no system can guarantee complete security of information.


                5. DATA RETENTION

                Personal information is retained only as long as necessary to provide services, comply with Indian laws (including the IT Act, 2000 and DPDP Act, 2023), and resolve disputes.


                6. USER RIGHTS

                India (DPDP Act):
                - Access personal data
                - Request correction or erasure
                - Withdraw consent

                GDPR (EU Users):
                - Access, rectify, or delete data
                - Restrict or object to processing
                - Data portability

                CCPA (California Residents):
                - Know what personal data is collected
                - Request deletion
                - No discrimination for exercising rights


                7. COMMUNICATIONS

                We may send order confirmations, delivery updates, and service notifications. Users may opt out of promotional communications at any time.


                8. CHILDREN’S PRIVACY

                The Platform is not intended for individuals under the age of 18.


                9. THIRD-PARTY LINKS

                We are not responsible for the privacy practices of third-party websites or services.


                10. CHANGES TO THIS PRIVACY POLICY

                Updates will be posted with a revised “Last updated” date.


                11. CONTACT INFORMATION

                Tinel Cargo Pvt. Ltd.
                Email: tinelcargomovers@gmail.com